The most important factors in managing your service of process (SOP) are understanding your processing costs, identifying who has accessed and acknowledged your documents, and knowing where the documents are at all times.  With Electronic Service of Process from CSC, you will easily have those capabilities.

Learn why more than 80% of all SOP is delivered electronically, without paper follow up.  It may add to your bottom line while improving your process at the same time!

• Cost Management – The additional costs to manage paper documents are significantly reduced or eliminated with an electronic workflow.  Intake, review, file set up, and outside counsel expenses increase each time a paper document is touched.  CSC’s electronic document management system automates this workflow, allowing you to reduce your SOP processing spend by an estimated $69 per SOP.
• Liability Reduction – Paper is a single point of failure.  During delivery, paper can be lost, misrouted, or destroyed.  Our system provides full visibility of your time-sensitive documents.  Each time a document is viewed online, our system stores who viewed the document and the date and time the document was viewed.  This provides customers with an audit reflecting the lifecycle of each SOP.
• Security – Do you require different levels of permissions or the ability to restrict SOP document and data access?  Our secure environment has SAS70 certification and ensures that only the intended recipient can view the sensitive information in these documents.
• Efficiency Improvements – CSC’s clients view urgent documents the same day we process them, maximizing their response time.  Each scanned document has been compressed and indexed through a scan engine that includes Optical Character Recognition (OCR).  OCR allows every online document to be searched, helping legal teams with search and discovery and efficiently finding critical information in the SOP.
• Collaboration – One centralized copy promotes collaboration and eliminates the confusion of multiple paper iterations among the different parties responsible for answering SOP.  CSC’s online system provides the foundation to integrate other documents needed to answer the lawsuit and provides tools to further automate workflows associated with billing, distribution, and alerts.
• Reporting – CSC’s online system provides reports that can be easily downloaded into an Excel file or printed to distribute.  Reports help identify ways to identify and reduce liability.
• Disaster Recovery – CSC’s electronic SOP system immediately provides customers with a digital library of their litigation without any IT investment or resources.  There are no additional costs for storage, seat licenses, software and hardware purchases, or maintenance.
• Controls – Unlike a paper-based system, CSC’s web-based application, coupled with our service commitment, ensures that each SOP is acknowledged and read.  CSC has implemented controls and reports to help ensure answer dates are met.
• Going Green – Reducing and eliminating paper has a direct impact on our environment, saving trees, oil, and water and reducing landfill use and air pollution.  To calculate your savings, please use our online calculator at www.electronicsop.com. 

CSC has made a significant investment in technology, and we provide our clients with online tools to reduce SOP processing costs and liability.  Electronic document management eliminates the single point of failure associated with paper, provides a disaster recover system for your litigation, improves processing time by delivering these time-sensitive documents the same day they are processed, and provides the foundation to more efficiently collaborate with team members involved in litigation.  If you would like to learn more about these benefits or to sign up for electronic delivery of SOP, please e-mail us or call 800-927-9801 x5064.